The Future of Infor ERP Training | From Manual SOPs to AI-Generated Videos

Infor ERP implementations have traditionally followed a train-the-trainer approach. The system implementer conducts face-to-face sessions for a few key users at the client site, who are then expected to train others. While this may seem practical, it’s actually cumbersome, inefficient, and resource-intensive.

The real problem lies in who these trainers usually are. They’re often the organization’s most capable and experienced functional experts — people who deeply understand the business and directly influence growth. When these critical resources spend their time training others, the business pays a hidden cost: their focus shifts away from strategic, value-adding work. As a result, overall business momentum slows, and training itself suffers because these experts are not dedicated trainers.

The challenge becomes even greater when trained users leave the organization. Critical know-how disappears, business continuity is disrupted, and the entire cycle of training and retraining begins again.

Many organizations try to solve this with training documents — long manuals and SOPs that take weeks to create, quickly go out of date, and are rarely referred to by end users. They are difficult to navigate, and when users are under pressure, finding relevant information in these documents is almost impossible. Video training faces similar challenges — time-consuming to produce and even harder to keep current.

And when training must be delivered in multiple languages for global rollouts, the cost and complexity escalate to a point that’s almost unmanageable.

These pain points inspired us to create a smarter solution. Our goal was clear:

• Training should not be resource-intensive.

• It should be easy to use and navigate.

• Users should find answers instantly.

• Training must evolve with the system.

• And it should be customized for each client, not generic.

We already had the foundation — Intelligent Process Tester (IPT), our no-code testing platform for Infor ERP. By extending IPT with AI large language models and custom algorithms, we transformed it into a training engine that automatically generates AI-powered training videos from existing test scripts — in just a few clicks and in over 100 languages.

Here’s how each pain point is solved:

• Not resource-intensive: Videos are generated from test scripts automatically, cutting effort by over 95%.

• Easy to use: A built-in ChatGPT-style search lets users ask questions in plain language and jump straight to the exact training video or step they need.

• Always up-to-date: When systems change, updated test scripts regenerate new videos instantly — ensuring training never lags behind the software.

• Client-specific: Since videos are built from real client test scripts and data, they’re automatically customized to each organization’s processes.

The result is a seamless, scalable, multilingual training experience that evolves with your ERP system — and customers are already reporting ROI exceeding 250% from day one.

The future of Infor ERP training isn’t about static SOPs or manual workshops. It’s about living training content that keeps pace with your business — powered by AI.